BOSSES at a controversial bin operator are taking measures to improve collections and services across Trafford.

Amey has come under fire after recent complaints about the levels of missed collections in the area and recently Trafford councillors were looking to calling on the operator to clean up their act.

This is in addition to Amey acknowledging the service had fallen short of expectations and promising Trafford residents they would see an improvement in the coming days as it brought in additional resource to address the backlog.

The measures confirmed today include revising collection routes to resolve collection issues in areas where bins have been repeatedly missed. New route maps will ensure collection rounds are managed efficiently and they will be fully implemented by the end of January.

Other measures include additional resource dedicated to empty the backlog of missed bins and to ensure that bin rounds are completed at the end of each day. Customers have been assured of significant improvements in the days ahead and already, as of 17 January 2020, the number of outstanding collections continues to be reduced.

Additional supervisors will continue to be deployed to monitor crews and conduct on-site checks in areas with high levels of missed bins.

Paul Anderson, Contract Director at Amey said: “Amey is committed to working with Trafford Council through the One Trafford Partnership to continue improving the quality of our waste collection service.

“Since the launch of the new service, we acknowledge that we have experienced a larger than anticipated number of missed bins over the last couple of months; some of which have been repeatedly missed.

“We apologise to customers for the frustration and inconvenience this has caused and recognise that the transition to the new service has not happened as quickly as we had anticipated.

“A detailed plan is being implemented, outlining how the service will be improved and maintained; including details on how the number of complaints will be reduced.”

Years of housing growth has meant that collection rounds were no longer as efficient as they could be.

The new routes are helping to reduce unnecessary travel by hundreds of miles per week, reducing CO2 emissions and ultimately saving time and costs to public services.

Last week the Messenger reported that Trafford Council leader Andy Western said: “Residents repeatedly face not having their bins collected and as a Council we cannot stand idly by and that is why we are demanding action. Partnerships involve working together but I am afraid Amey are not delivering on their side ”