I HAVE noticed a huge improvement from all the staff and GP's at Firsway Health Centre, Sale.

Even though there are a few technical glitches with appointments, I find that the staff deal with it very well and help patients by going the extra mile.

They have a PPG group which enables patients to raise any concerns so the practice can correct it, they listen to what each patient needs and has improved increasingly, they have just recently had an inspection by the CQC and awaiting results.

The team work efficiently and the GPs listen and act (even though the NHS is pushed to the limits).

The NHS in our area deserves recognition for their dedication, service and hard work, complaints are easy to splash out across media but compliments where deserved are never recognised.

Paul Hulse