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Trafford Housing Trust launches new community support tool
8:00pm Friday 17th August 2012 in News
TRAFFORD Housing Trust has launched a new emergency response tool called m-Care, as part of its community alarm service.
The service, m-Care, works through mobile phones, meaning it can be taken everywhere and alert the response centre team around the clock in the event of an emergency.
Anyone who uses a mobile phone can use m-Care simply by pressing a speed dial number on their mobile handset to contact the response centre.
The service can be set-up from just £1.50 per week and is designed to help all ranges of vulnerable people in the community.
When an m-Care call is made from a standard mobile phone, it is viewed as an ‘alarm call’ at the response centre and will be managed in that way.
Waiting in queues or engaged lines will not be a problem when using the service.
The team will contact the person’s next of kin or the emergency services and also provide a team of responders who can come out to assist if necessary.
The customer can also choose to send an SMS text message, which may be a preferred option for those who are hard of hearing and the response centre will deal with the call in the same way.
Vulnerable young people may also be more protected as a mobile phone does not have the same social stigma as a ‘panic button’ or another emergency device.
Fran Gudger, TrustCall manager, said: “TrustCall has allowed many people to remain independent and this new product is an extension of that. m-Care is designed for the next level of people who are still independent but may be worried about becoming vulnerable.
“Our response team has a fantastic record having answered 96 per cent of calls within 30 seconds and responded to more than 90 per cent of emergency call outs within 20 minutes, we aim to carry this on with the introduction of the m-Care service.”
If required, it is possible for a caller’s location to be made available to the response centre operator. This feature can easily be integrated into the solution utilising readily available mobile phones with inbuilt GPS location features.
The service will be provided by TrustCall and upon signing up to the m-Care service, one of the TrustCall team will call round to collect information, medical details and also help the user set up m-Care on their phone.
TrustCall and m-Care operate 24 hours a day 7 days a week 52 weeks a year.
If you would like any further information on m-Care then call 0161 430 3366 or e-mail firstname.lastname@example.org