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Thumbs up for ambulance service (From Messenger Newspapers)
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Thumbs up for ambulance service
12:59pm Friday 27th April 2012 in News
THE region's ambulance service has been praised by inspectors.
The North West Ambulance Service impressed the Care Quality Commission in a routine inspection in March.
The CQC judged on six areas, all of which the NWAS passed, relating to patient care, cleanliness and correctly trained staff.
Five ambulance stations across the north west received a visit from the CQC as well as Broughton’s Control Centre.
Patients told the CQC they found ambulance staff to be ‘friendly, professional, caring and fantastic in every way’.
NWAS chief executive Darren Hurrell said: “I am very pleased with the feedback from the CQC as this assures the population of the north west they have one of the best ambulance services in the country.”
The CQC were also impressed with the manner in which control centre staff handled the incoming 999 calls.
Their report stated that ‘they remained calm and effiecient and were reassuring to the caller.’
