AN Urmston letting agents has won a prestigious award at an event in London.

Hills Residential, an Urmston and Salford based agency, received a gold and top 3 award in the tenants letting agents and landlords letting agent award throughout Lancashire and Cumbria.

The award was announced by Phil Spencer, the TV property expert, who has presented the awards every year since its inception in 2003 with them being seen as the most prestigious estate and letting agent awards.

Tony Singh-Raudh, director of Hills Residential (Lettings) said: “We are absolutely thrilled to be recognised at this year’s ESTAS.

"It means so much to us as we know it’s our customers who have judged our performance, we take our levels of customer service very seriously because we know clients have a choice.

"We have always been very proud of the personal service and this proves we are delivering what we promise.”

There were 34,000 surveys were completed by customers throughout the competition to find out about the service they had received, with the results being the only factor in deciding who wins the award.

Phil Spencer said: "This industry doesn’t get enough credit for the work it does in helping millions of customers around the UK and making their dreams come true and at The ESTAS we want to highlight that fact."

Addressing the audience he said: "If you make it up on stage today you can leave in the knowledge that you’ve achieved the highest accolade our industry can offer."

In 2015, Hills Residential won a silver award for estate agent of the year in the north west region.