Send us news, start your message Messenger News and your send photos and videos to 80360
Trafford Housing Trust picks up top awards
7:20am Sunday 3rd November 2013 in News
IT was a memorable evening in London for Trafford Housing Trust after they scooped six Customer Hub awards at the Top 50 Companies for Customer Service awards.
Judges at the Park Plaza on Westminster Bridge voted the trust as the UK’s third best call centre after achieving an average score of 95 per cent in customer satisfaction.
The trust also walked away with awards for Best Newcomer to e-mail and the prestigious prize for Best in Public Sector.
And they rounded off the evening with fourth in the overall e-mail category and third in both in the Contact Centre (Telephones) and Contact Centre and E-Mails categories.
Matthew Gardiner, Trafford Housing Trust chief executive, said: “It was a triumphant night for the Customer Hub, and one that reflects the extraordinary work done by our brilliant staff.
“Taking home six awards in total illustrates how far we have come since the Hub was launched in January 2010. We look forward to pushing ourselves further so we can continue to do the best for our customers.”
The work of the trust was perhaps most evident in its call centre accolade, after rising from 16th in last year’s awards in only its second year of operation.
The annual Top 50 programme encourages organisations to look in detail at how they service their customers and explore ways of improving those services with new technologies and new approaches.
Members are benchmarked using ‘mystery shopping’ involving a group of real consumers selected at random from the companies' own customer bases.
The Tops 50’s head of partnerships, Ashley Williamson, said: “Our programme is designed to help companies evaluate their service quality, improve standards and is the most credible mystery shopping exercise in the UK.”
Other companies Trafford Housing Trust finished above within various categories included Tesco, Asda, Aviva, Best Western, Phones4u, Barclaycard and Royal Bank of Scotland.
Comments are closed on this article.